Whether this be at home, nursing home or hospice, the first point of contact should be the deceased's doctor. He/she will issue a medical certificate of the cause of death if they are satisfied with the cause of death, however sometimes you may be asked to collect the certificate from the doctor’s surgery. If the death occurs at a nursing home or hospice the staff should be the ones that contact and liaise with the doctor. Should the funeral be followed by a cremation please ensure you advise the nursing home or the doctors surgery staff so that the medical certificate for cremation can be completed. Once completed, contact Heathcote's funeral services, so that we can arrange for the transfer of the deceased to our funeral home so the arrangements for preparation of the deceased and funeral services can be made.